Specialist service

WordPress Support & Development Retainers

Regular development time for businesses and agencies that need continuous improvement, reliable maintenance and someone who already understands the website.

What we can deliver

What we can help you with.

We review your goals, existing website, budget and deadlines before recommending the work.

  • Ongoing development

    A managed queue of improvements, integrations, templates and technical fixes.

  • Maintenance oversight

    Updates, compatibility review and support for issues that need more than routine plugin administration.

  • Performance and accessibility

    Continuous attention to speed, usability and regressions as the website changes.

  • Technical guidance

    Senior input on priorities, estimates, architecture and the safest way to implement new requirements.

Expected outcomes

What you can expect from the work.

We aim to make your website easier to use, manage and maintain. We agree on the expected results before work begins.

  1. Developers who know your website can handle new requests without repeating the initial review
  2. Priorities move through a visible queue with clearer expectations and updates
  3. Issues are investigated with knowledge of custom code, integrations and past decisions
  4. The website improves through planned work rather than emergency fixes alone

Continuity matters

Ongoing technical support from people who know the website.

A retainer keeps context available between requests, reducing repeated discovery and making it easier to plan improvements instead of reacting only when something breaks.

Development queue

Prioritised improvements, templates, integrations and fixes delivered within reserved capacity.

Update oversight

Compatibility-aware plugin, theme and platform updates with attention to custom behaviour.

Performance care

Investigate regressions and keep important templates, scripts and integrations under review.

Accessibility improvement

Address discovered barriers and reduce the risk of new components repeating them.

Technical planning

Estimate and sequence new requirements before they become urgent.

Reporting and communication

Clear progress, decisions, open questions and next priorities rather than unexplained activity.

Setting expectations

Agree on priorities, hours and response times.

Typically included

  • Planned development and technical improvements
  • Investigation and repair within available capacity
  • Compatibility and architecture guidance
  • Regular prioritisation and progress updates

Agreed separately

  • Large rebuilds outside reserved capacity
  • Third-party licences and infrastructure costs
  • Guaranteed emergency coverage unless contracted
  • Work requiring unrelated specialist vendors

Frequently asked questions

Questions clients often ask.

What is included in a support retainer?

A defined development queue, technical guidance, agreed update oversight and regular prioritisation within reserved capacity. The exact scope is documented before work begins.

Is emergency support included?

Only when emergency coverage and response expectations are explicitly included in the agreement.

What happens to unused capacity?

Carry-over and scheduling terms are agreed for each engagement so there is no ambiguity about reserved time.

Can we start with an audit?

Yes. A technical review is often the best way to establish priorities and define an appropriate ongoing support plan.

Start a conversation

Is this the right service for your project?

Share the current situation, desired outcome and any constraints. We will recommend a sensible next step, even if that means starting smaller.

Discuss your project ↗